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Customer Success Manager

Location: Santa Monica
Posted on: June 17, 2022

Job Description:

Gaurav Bhattacharya- CEO story: About - -We are a successful startup backed by VCs like Bonfire, Greycroft, BDMI, etc. We just raised our Series A led by Sapphire Ventures. Our VCs and angels are early investors in companies like Pendo, DocuSign, Square, Airbnb, Uber, Snowflake, Spotify, Salesforce, etc. Join our core team of sales professionals, demand degeneration specialists, content creators, product leaders, and AI engineers to create, launch, and market a new platform, The new technology has mentions on Forbes, Fortune, CIO review, and our founders Gaurav and Saumya were recently announced by Forbes 30 under 30. It is an opportunity to join a small core team at the ground level and create a go-to-market strategy. And a chance to build a generational company. -Join the vision of making the world customer-obsessed! is looking for a growth-minded and collaborative individual to join our tech team. We have a culture of constant learning, with people who are always willing to coach you along your desired career path. We are a fast-growing SaaS company with the mission to organize all customer data for businesses in a unified dashboard to predict customer churn and upsells. As a team, we are growth-minded, collaborative, accountable, and always looking for a challenge to solve. We'd love to meet you!*100% Remote in the US*The Role -We are currently seeking a customer service professional to fill a CSM position. The ideal candidate will have previous experience in customer success at a SaaS company and/or at least 2-3 years of experience in sales or customer success in a software company.As the face of, the CSM defines the customer experience. - As such we are looking for proactive candidates with a track record of delighting customers with excellent service.Responsibilities

Drive adoption of in the customer organization, including stakeholder buy-in, project plan management/timelines, training, demos, platform evangelism, implementation/roll-out, and configuration assistance.Provide a stellar customer onboarding experience with the solutions architect from post-contract signing through implementation as well as regular customer touchpoints. -Become the internal voice of the customer. - Marshal resources across other Involve AI teams to solve issues and effectively communicate the needs internally.Take ownership for each customers success and ROI with our services. - Proactively consult to fully understand their needs and actively solve their pain points.Build strong trust-based relationships with users and customer sponsors, often at the Director level and above.Respond quickly to customer-submitted questions and requests, sometimes outside typical business hours.Maintain portfolio and monitoring analytics, reports and KPIs. Create internal and customer-facing reports.Solicit references, referrals and testimonials from customers. Help build our customer advisory board, and recruit other evangelists. -Cross-functionality work with product, marketing and sales teams to communicate customer needs to design product features/offerings.Manage the customer renewal process and identify upsell opportunities.Any experience with Snowflake/SQL is a major plusQualifications
B.S. or B.A. requiredMinimum 2-3 years experience in customer success or similar customer-facing role at a software company or SaaS startup, preferredProven track record of building rapport and relationships at all levelsExcellent writer and communicator with strong presentation skills via phone, online and in-personInternet-savvy and entrepreneurial with a strong interest in tech startup cultureAble to effectively prioritize and execute tasks in a dynamic fast-paced environmentStrong understanding of online software (SaaS) services and technology stack, broadly definedAccount management, project management, and problem-solving skillsHigh level of organization and great attention to detailAbility to learn new concepts quicklyPrior experience in SaaS account management or operations is a plusPerks and benefits
People - has an excellent cohort of like-minded professionalsFlexible schedules to make WFH more enjoyableRobust healthcare plans-100% medical coverage for employeesHalf-day Fridays10 days of PTO, 4 floating holidays, and up to 10 company holidays annuallyWeekly company-wide all hands meetingsAn OKR driven team so everyone is on the same pageSponsor H1-B VisasAbout is an AI early warning

Keywords:, Santa Monica , Customer Success Manager, Executive , Santa Monica, California

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