Customer Success Manager
Company: Involve.ai
Location: Santa Monica
Posted on: June 17, 2022
Job Description:
Gaurav Bhattacharya- CEO involve.ai story: About involve.ai -
-We are a successful startup backed by VCs like Bonfire, Greycroft,
BDMI, etc. We just raised our Series A led by Sapphire Ventures.
Our VCs and angels are early investors in companies like Pendo,
DocuSign, Square, Airbnb, Uber, Snowflake, Spotify, Salesforce,
etc. Join our core team of sales professionals, demand degeneration
specialists, content creators, product leaders, and AI engineers to
create, launch, and market a new platform, www.involve.ai. The new
technology has mentions on Forbes, Fortune, CIO review, and our
founders Gaurav and Saumya were recently announced by Forbes 30
under 30. It is an opportunity to join a small core team at the
ground level and create a go-to-market strategy. And a chance to
build a generational company. -Join the vision of making the world
customer-obsessed!involve.ai is looking for a growth-minded and
collaborative individual to join our tech team. We have a culture
of constant learning, with people who are always willing to coach
you along your desired career path. We are a fast-growing SaaS
company with the mission to organize all customer data for
businesses in a unified dashboard to predict customer churn and
upsells. As a team, we are growth-minded, collaborative,
accountable, and always looking for a challenge to solve. We'd love
to meet you!*100% Remote in the US*The Role -We are currently
seeking a customer service professional to fill a CSM position. The
ideal candidate will have previous experience in customer success
at a SaaS company and/or at least 2-3 years of experience in sales
or customer success in a software company.As the face of
involve.ai, the CSM defines the customer experience. - As such we
are looking for proactive candidates with a track record of
delighting customers with excellent service.Responsibilities
Drive adoption of involve.ai in the
customer organization, including stakeholder buy-in, project plan
management/timelines, training, demos, platform evangelism,
implementation/roll-out, and configuration assistance.Provide a
stellar customer onboarding experience with the solutions architect
from post-contract signing through implementation as well as
regular customer touchpoints. -Become the internal voice of the
customer. - Marshal resources across other Involve AI teams to
solve issues and effectively communicate the needs internally.Take
ownership for each customers success and ROI with our services. -
Proactively consult to fully understand their needs and actively
solve their pain points.Build strong trust-based relationships with
users and customer sponsors, often at the Director level and
above.Respond quickly to customer-submitted questions and requests,
sometimes outside typical business hours.Maintain portfolio and
monitoring analytics, reports and KPIs. Create internal and
customer-facing reports.Solicit references, referrals and
testimonials from customers. Help build our customer advisory
board, and recruit other evangelists. -Cross-functionality work
with product, marketing and sales teams to communicate customer
needs to design product features/offerings.Manage the customer
renewal process and identify upsell opportunities.Any experience
with Snowflake/SQL is a major plusQualifications
B.S. or B.A. requiredMinimum 2-3
years experience in customer success or similar customer-facing
role at a software company or SaaS startup, preferredProven track
record of building rapport and relationships at all levelsExcellent
writer and communicator with strong presentation skills via phone,
online and in-personInternet-savvy and entrepreneurial with a
strong interest in tech startup cultureAble to effectively
prioritize and execute tasks in a dynamic fast-paced
environmentStrong understanding of online software (SaaS) services
and technology stack, broadly definedAccount management, project
management, and problem-solving skillsHigh level of organization
and great attention to detailAbility to learn new concepts
quicklyPrior experience in SaaS account management or operations is
a plusPerks and benefits
People - involve.ai has an excellent
cohort of like-minded professionalsFlexible schedules to make WFH
more enjoyableRobust healthcare plans-100% medical coverage for
employeesHalf-day Fridays10 days of PTO, 4 floating holidays, and
up to 10 company holidays annuallyWeekly company-wide all hands
meetingsAn OKR driven team so everyone is on the same pageSponsor
H1-B VisasAbout involve.aiinvolve.ai is an AI early warning
Keywords: Involve.ai, Santa Monica , Customer Success Manager, Executive , Santa Monica, California
Didn't find what you're looking for? Search again!
Loading more jobs...
