Director, UX Research
Company: GoodRx
Location: Santa Monica
Posted on: June 12, 2022
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Job Description:
GoodRx is America's healthcare marketplace. Each month, millions
of people visit goodrx.com to find reliable health information and
discounts for their healthcare - and we've helped people save $35
billion since 2011. We provide prescription discounts that are
accepted at more than 70,000 pharmacies in the U.S., as well as
telehealth services including doctor visits and lab tests. Our
services have been positively reviewed by Good Morning America, The
New York Times, NBC News, AARP, and many others. Our goal is to
help Americans find convenient and affordable healthcare. We offer
solutions for consumers, employers, health plans, and anyone else
who shares our desire to provide affordable prescriptions to all
Americans. We're committed to growing and empowering a more
inclusive community within our company and industry. That's why we
hire and cultivate diverse teams of the best and brightest from all
backgrounds, experiences, and perspectives. We believe that true
innovation happens when everyone has a seat at the table and the
tools, resources, and opportunities to excel. With that said,
research shows that women and other underrepresented groups apply
only if they meet 100% of the criteria. GoodRx is committed to
leveling the playing field, and we encourage women, people of
color, those in the LGBTQ+ communities, and Veterans to apply for
positions even if they don't necessarily check every box outlined
in the job description. Please still get in touch - we'd love to
connect and see if you could be good for the role! About the
Role
We are looking for a hands-on, action-oriented, and strategic UX
Research Director to solve some of the most ambiguous and complex
user problems in the healthcare space. This role will be
responsible for growing/scaling a small team of user researchers,
establishing proper research processes, building internal
partnerships and delivering meaningful user insights. This is an
exciting opportunity for an experienced researcher to impact the
health of everyday Americans while developing and mentoring their
own team in our growing, purpose-driven company.
What you'll be doing:
Be a player/coach. Build and scale a small but mighty user research
team while tackling high impact user research projects
yourself.
Work with Product Management, Data and Product Design, and/or
Marketing as a lead researcher to drive highly actionable and
meaningful research insights to inform product and feature
directions.
Collaborate with senior Product and Design leaders and the VP of
Insights to create a research roadmap on a semi-annual basis.
Work with team members to identify, prioritize and scope research
needs from small to large.
Be highly collaborative, bringing your team members and partner
teams into your research process to grow their understanding of the
user problems we're trying to solve.
Provide guidance and training on research tools and techniques to
encourage self-service UX research amongst your team members.
Strategize and communicate research findings across the
organization to spread the importance of user research and the
positive impact it brings to the product development process, as
needed.
Be the voice of the customer, a research thought leader and
continuously advocating for our users.
What we look for:
Passionate about understanding and solving user problems
Deep expertise in qualitative and quantitative research methods
Understanding of business strategy and ability to develop user
insights that align with and support business goals
Experience operating in a fast-paced and sometimes ambiguous
environment
Entrepreneurial spirit and desire to build a teamHighly
collaborative, and likes to bring everyone along in your research
process
Great synthesizer of complex user feedback and data, and can
translate these into succinct and actionable insights
An extremely strong communicator, able to clearly and efficiently
articulate your findings with the team to inform product
decisions
Experience mentoring other user researchers and product designers,
and enjoys providing mentorship to others
Experience using user research tools such as Qualtrics, UserZoom,
dScout, Forsta, YouGov, etc.
Experience partnering with other research-related modalities (e.g.
Behavioral Science, Market Research) to tell a larger insights
story
Minimum Requirements:
8+ years of professional experience in user research related to
software and digital experiences
2+ years of professional experience driving research and product
roadmaps and setting the direction for the team to execute
3+ years managing a team of direct reports
MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or
Experimental Psychology, Sociology or a related field is preferred,
but not required
GoodRx is America's healthcare marketplace. The company offers the
most comprehensive and accurate resource for affordable
prescription medications in the U.S., gathering pricing information
from thousands of pharmacies coast to coast, as well as a
telehealth marketplace for online doctor visits and lab tests.
Since 2011, Americans with and without health insurance have saved
$35 billion using GoodRx and million consumers visit goodrx.com
each month to find discounts and information related to their
healthcare. GoodRx is the #1 most downloaded medical app on the iOS
and Android app stores. For more information, visit
Keywords: GoodRx, Santa Monica , Director, UX Research, Executive , Santa Monica, California
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