Program Manager

Company: FIGS
Location: Santa Monica
Posted on: May 9, 2022

Job Description:

Program Managers at FIGS drive large scale programs and projects to success! You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. Ability to handle complex inter-team dependencies and bridge the gaps in technical management. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, and customer service teams. If you are someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects then we want you to join our team!

Responsibilities
Collaborate with the Engineering, Digital Product Managers team for program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery.
Manage program financials related to capitalization.
Collaborate with business cross functional teams to surface dependencies, identify risks or opportunities, provide mitigation plans and drive iterative refinements.
Anticipate bottlenecks, providing escalation management and making tradeoffs
Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
Analyze data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems.
Leverage tools and processes to improve product development productivity in support of the program.
Communicate successes, schedules, priorities, issues and overall program health to all levels in the company.
Create, track, and drive critical paths, flagging and managing risks, dependencies and decisions that affect the program.
Drive program alignment on present and future outcomes that support the company's strategy.

Attributes
Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams.
Confidently and accurately manage cross-team dependency and risk identification and resolution.
Able to translate technical details into useful information for non-technical stakeholders.
Ability to communicate complex information/situations in a clear and concise manner to all levels.
Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables.
Able to manage up and down the org, keeping program goals at the forefront.
Analytical, solution oriented.
Confidence and ability to have difficult conversations when needed.
Software Development, Business function and Financial Acumen
Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support.
Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.).
Ability to set up reports/dashboards such that manual effort is reduced.

Qualifications
5+ years of program management experience in matrixed software development organizations.
General understanding of softwares such as Jira, PLM system (Centric is a plus), ERP system (Netsuite is a plus) and Supply Chain (OMS, WMS, etc)
Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
Have a deep understanding of agile principles and how to apply them effectively
Experience with common software development methodologies and standards.
Work experience in a fast growth startup environment.
Self starter, takes initiative and provides pragmatic approaches to implementation success.
Ability to provide technical recommendations in solving software engineering challenges. involving bug triage, pull requests, source control, continuous integration, etc.
Experience in system integration and digital/cloud operations.
Experience in SOX Compliance.

A Little Bit About Us---

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS' foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS' Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS' Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

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