Director, Patient Experience

Company: UCLA Outpatient Clinics
Location: Santa Monica
Posted on: April 1, 2021

Job Description:

Posting Category:
Professional/Managerial Work Location:
US - Santa Monica , CA UCLA Title: ADMIN MGR 2 Job #: 12286 Work Hours:
Monday - Friday, schedule dependent on demands of the department Job Type: career Duration: Indefinite Salary Range:
$91200.00 - $256200.00 Annual You can make a difference in people's lives every day. When you join UCLA Health, you'll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care. Job Duties Job Qualifications ResponsibilitiesPlay a vital leadership role within a world-class, award-winning health system. Ensure the delivery of the highest level of patient and family care and experience. Take your career to the next level. UCan do all this and more at UCLA Health.As our Director of Patient Experience, you will work closely with the Chief Experience Officer to promote, design and implement a patient-focused philosophy within all in-patient and ambulatory areas of UCLA Health, including our hospitals, ancillary services, group practices and the David Geffen School of Medicine. This involves providing core project and operational management and direction for initiatives to improve patient, visitor and staff experience.Your transformational leadership style will influence thinking and cultivate a positive, trusting, collaborative, high-performance culture for team members. You will manage our Patient Advocate team in handling patient and family complaint/grievance response and resolution. You will foster a process that ensures regulatory compliance while respecting the inherent dignity and worth of every individual and his/her right to voice a grievance without discrimination or reprisal.You will also manage our 3 Wishes Program which seeks to elicit, implement and document final wishes for end-of-life patients. This will involve close collaboration with the project manager and the pulmonary and critical care physician overseeing the program.***BE ADVISED: THIS POSITION IS NOT REMOTE. THIS POSITION REQUIRES YOU TO WORK ONSITE***
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Keywords: UCLA Outpatient Clinics, Santa Monica , Director, Patient Experience, Executive , Santa Monica, California