Account Manager, Client Services (R

Company: Pandora Media, Inc.
Location: Santa Monica
Posted on: September 5, 2020

Job Description:

Description SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at Position Summary: The Account Manager will be a key contributor in our Client Services team and will be responsible for working with internal and external partners to flawlessly execute campaigns for Advertisers/Agencies and drive revenue for SiriusXM + Pandora. The right individual will be effective in communication, organization, and critical thinking, while thriving in an ever-evolving, fast-paced environment. Your team will include thoughtful, problem-solving individuals who are passionate about growing the Pandora brand. Duties and Responsibilities: Partner with Account Executives to provide materials for Proposals/Avail submissions including media recommendations, screenshots, research, competitive data, and advise on what is technically feasible to execute Ensure Pandora revenue goals consistently inform all facets of job function Input Media Plans and generate Insertion Orders; work directly with client on all pre-launch elements related to creative specifications and submission Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting Collaborate with billing team to resolve monthly invoicing queries Provide necessary campaign deliverables including but not limited to: reporting, screenshots, and ad-hoc requests Cultivate positive business relationships with clients and sales, advertising, graphic design, sales research, and technical teams Delegate work as necessary to internal resources Supervisory Responsibilities: No supervisory responsibilities Minimum Qualifications: 1+ year experience in digital/radio/mobile advertising operations or sales support Requirements and General Skills: 2+ years in online advertising or 3 years in a relevant field required 1 year direct trafficking and creative QA preferred Knowledge of pre-sale process and creation of media plans; experience with custom display, mobile, audio, and video advertising products Skill in working within internal order management systems and third-party systems including ad servers Extremely proactive and highly organized, with the ability to manage and prioritize multiple and varied tasks and campaigns in a timely manner Excellent client service and verbal and written communication skills; results driven with strong analytical skills Enjoy working in a collaborative team environment, sharing knowledge across the department Knowledge of programmatic Experience managing Performance campaigns including MAID Passback Progress Must have legal right to work in the U.S. Technical Skills: Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access). Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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