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Business Analyst/Project Manager

Company: Robert Half
Location: Santa Monica
Posted on: March 27, 2020

Job Description:

Description For immediate consideration email resume to melody.martinezrht.com City of Santa Monica Functional Role Business Analyst IT PM Title Business Process Technology Analyst ndash Big Blue Bus Department Salary 100,548.00 - 124,140.00 (will depend upon experience) Address 1685 Main St., Santa Monica, CA 90401 JOB SUMMARY Serves as a strategic partner responsible for understanding and meeting business requirements. Analyzes business processes and workflows, and improves efficiency through automation and streamlined operations. Serves as a liaison to various City departments, providing consulting on reactive, proactive, and enhancement support services with primary focus on customer satisfaction. MAJOR DUTIES Provides technical support and acts as a technology liaison and subject matter expert in support of business specific systems. Collects, analyzes, and documents business requirements for process and customer experience improvements. Defines end-to-end use cases and user stories. Conducts research on emerging information technology products and services to support business needs. Participates in development of technology roadmaps based on business. Establishes and manages relationships and agreements with external service providers. Designs, implements, tests, and supports business software systems and applications. Configures, maintains and updates applicable hardware and software systems, as needed. Monitors activities that support all system setups, configurations, upgrades, and modifications for business software applications per established standards. Implements process and system change activities in adherence to all Department policies and procedures focusing on enhancing system security, reliability, and availability. Monitors, measures and provides feedback on process and system performance. Identifies meaningful KPIs to drive performance improvements and validate services are meeting service level agreements. Documents process workflows, system support materials, knowledge articles, and support self-service capabilities through the Service Portal. Assists with providing individual or group training on business software applications, policies, and procedures, including development of training and procedural guides for end users. Communicates and coordinates during major incidents impacting departments. Adheres to major incident management process and escalation requirements and post-mortem incident reviews and root cause problem identification. Responds to periodic after-hours calls and emails to address critical systems outages both in-person and via phone. Performs related duties as assigned. Requirements Top Requirements bull Deep technical background SQL skills, Batch scripting, Experience supporting vendor applications (CAD AVL) bull Ability to communicate with clients bull Project and program management principles and best practices. bull ITIL and the entire IT Service Delivery lifecycle. bull Knowledge of software delivery life-cycle methodologies including Agile, SCRUM, and Kanban. bull Knowledge of software system configuration, maintenance, administration, analysis, and problem resolution best practices. bull Must Have Bachelor's degree in Computer Science, Management Information Systems or a closely related field. bull Nice to have ITIL certification, PMP or similar Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Santa Monica , Business Analyst/Project Manager, Executive , Santa Monica, California

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