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Enterprise Customer Success Manager

Company: Accelerate HC
Location: Santa Monica
Posted on: March 26, 2020

Job Description:

Company Description Our client, is a digital marketing SaaS platform that connects brands and consumers at the local level. The platform empowers major brands including Starbucks, Hertz, and Jamba Juice to capture local audiences, engage with consumers in authentic and locally relevant ways, and measure campaign performance down to the point of sale. Job DescriptionOur client is seeking an Enterprise Customer Sucess Manager responsible for overseeing successful relationships across their largest, most strategic enterprise customer base. --You will carry a book of business with a primary focus around deepening relationships and expansion of solutions. --The Principal CSM must be adept at collaborating with various internal and external organizations and is ultimately responsible for defining solutions that meet clients' individual needs. This role will also work with other CS leadership to evolve and mature processes and procedures within the CS organization, work cross-departmentally with teams outside of CS, and help champion the CS team within the larger organization. Responsibilities Include Overseeing successful relationships across largest enterprise customer base Driving expansion efforts within existing customers to deepen relationships and usage of --software Ensure customers usage, adoption and optimization of product Translate program strategies developed by the client and the sales team into manageable projects; The CSM is the customer's point person for all program-related inquiries and becomes a trusted advisor Manage partner relationships with associations and industry organizations to drive platform usage and audience-driven by partner Provide guidance to ensure software maps to meet customers business objectives Experience developing project plans and delivering technology driven business transformations Outstanding communication skills with everyone from help-desk to end users to C-level executives A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment Other responsibilities as needed Qualifications Include 7+ years of enterprise software and/or SaaS account management experience with a demonstrated track record of success Knowledge of Customer Success best practices and key processes used in best in class CS organizations Proven ability to make sound professional judgments and to effectively communicate those to client executives Outstanding written and oral communication skills Excellent presentation skills and polished/professional demeanor Ability to thrive in an entrepreneurial and fast paced evolving environment Ability to travel to client sites (approximately 40% travel)

Keywords: Accelerate HC, Santa Monica , Enterprise Customer Success Manager, Executive , Santa Monica, California

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