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IT Engineer

Company: Eclaro
Location: Santa Monica
Posted on: January 8, 2022

Job Description:

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Use your skills where innovative technology solutions begin. Eclaro is looking for a IT Engineer for our client in Hunt Valley, MD.
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Eclaro's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!
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Position Overview:

  • A motivated, reliable IT Engineer to join the IT Operations team.
  • This enthusiastic self-starter will have primary responsibility for working directly with customers to resolve day-to-day technology issues.
  • This includes troubleshooting desktop/laptop, network and server/systems issues.
  • Also work closely with the various engineering teams, assisting with design, maintenance, and troubleshooting of the production plant, especially as it pertains to IT solutions.
  • An individual who is eager to expand their knowledge base and is excited to learn new things.
  • Will also provide remote IT support to all corporate and sales offices & -centers. -
    Responsibilities:
    • Provide courteous and timely response to calls and requests for support of both onsite and remote stakeholders
    • Utilize ServiceNow to log, update, and manage incidents and service requests and record changes to the supported environments
    • Provide support for VMware based Windows environments
    • Provide support for hosted 0365 environments
    • Image, configure and deploy Windows and macOS end-user devices
    • Perform account management functions utilizing Manage Engine ADManager, Azure AD, and Office 365
    • Install software and applications via SCCM and other automation tools, providing day 1 and 2 support
    • Adhere to existing and develop new processes and procedures set at the enterprise level
    • Strong communications skills and customer experience is essential
    • Ability to multi-task between processing tickets, various project work, and working with equipment
    • Assist with equipment moves within client's office location(s) -
      Required Experience:
      • 5+ years of Information Technology experience, preferably in a fast-paced environment
      • Direct support experience with Windows Workstation OS 7 and 10
      • Experience managing 0365 and Cloud-based environments
      • Experience managing Active Directory including user and computer objects, and group policy
      • Experience managing LAN environments Cisco, Arista
      • Experience managing and maintaining Firewalls FortiGate, Palo Alto
      • Experience managing macOS and associated hardware in a business environment
      • Management and operating within a VMware enterprise environment
      • Experience automating administration tasks via PowerShell Ansible, and Terraform
      • Network monitoring tools (e.g., SolarWinds, Nagios)
      • Experience working with storage solutions (NAS and SAN) -
        Required Skills:
        • Basic Network troubleshooting within the OSI model
        • Imaging, Maintaining, and upgrading windows machines utilizing SCCM and InTune
        • Providing user support over the phone (remote) and in-person
        • Management and Automated Installing of software and applications within a Windows Environment
        • Ability to troubleshoot and remediate hardware and software issues within desktop and server environments
        • Familiar with ServiceNow or similar IT Service Management ticketing systems
        • Self-motivated and able to work with minimal supervision
        • Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple priorities, escalations with technical skill, proactive communication and status, and finesse. -
          Qualifications:
          • Familiarity with software-based media systems to support streaming video delivery
          • Avid experience supporting editors, back-end servers and Nexis Storage
          • College Degree required, Computer Science related field a plus
          • Technical certifications are a plus (MCSA, MCSE, CCNA, Cloud) -

            If interested, you may contact:
            Homer Ballega
            homer.ballega@eclaro.com
            2013759070
            Homer Ballega - LinkedIn

            Equal Opportunity Employer: - Eclaro values diversity and -does not discriminate based on -Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Keywords: Eclaro, Santa Monica , IT Engineer, Engineering , Santa Monica, California

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