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Engineering and IT Support - Support Engineer 3 Support Engineer 3

Company: HireTalent
Location: Santa Monica
Posted on: November 22, 2021

Job Description:

Job Description Job Title: IT /Helpdesk Support Location: Santa Monica CA (hybrid, 2-3 in office, 2-3 days remote) Duration: 12 Months Help Desk Support Analyst to join our team. An ideal candidate will have a wide range of Help Desk, IT knowledge and experience. In this role, you will support a game studio located near Los Angeles. Assist with initial triage, support, and resolution for user issues. Equipment and setup support (PC). Phone, screen sharing, email support. End-user support for proprietary tools. Route and escalate issues to appropriate teams. Catalog user issues accurately and assist Lead with support trend analysis. Prior experience at a Game Studio a plus! The initiative org - IT /Helpdesk Support role - XBOX game studio, IT support that provides day to day support to everyday users. They have their own IT department to help assist with internal issues, limited or full integration and have recently taken on a Codec department. -Budget approved Hybrid schedule, flexible hours, possible extension later 15% procurement 50% hardware support 30-40% remote/user support High interaction with Sponsor and moderate with the rest of the team Senior level candidate: at least 5 years (preferred previous game studio exp) -Junior level candidate: 2-3 years exp -Bachelor's degree: preferred -Experience: supporting game development users, perforce as the code repository, JIRA, Powersell, Automated Deployments, Azure, Active directory -Disqualifier: lack of tenure at past employment -Performance indicators: Feedback from end user reviews, response to communication

Keywords: HireTalent, Santa Monica , Engineering and IT Support - Support Engineer 3 Support Engineer 3, Engineering , Santa Monica, California

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