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Production SUpport ENgineer

Company: Leaf Group
Location: Santa Monica
Posted on: November 18, 2021

Job Description:

Society6 is an online marketplace of unique wall art, home decor and lifestyle goods featuring designs by independent artists. With artwork from over 400,000 creators and the knowledge that every purchase pays an artist, Society6 allows you to empower creativity around the world and in your everyday life.A big vision calls for a big job. As we grow, our need for a Production Support Engineer grows with us. Your expertise will help us solve the problems for our technical support, customer, artist and vendor escalations team.Do you love solving problems and making customers happy? Society6 is looking for an engineer to join our engineering team to help solve the technical customer, artist and vendor escalations fast and champion the "customer" throughout the company. As a Production Support Engineer, you are one of the domain experts who knows the product from both a technical and a non-technical point of view. As a member of the engineering team, you will be acting as an intermediary between teams throughout Society6. You will dive into our codebase on a daily basis to verify bug reports as well as work with product management and engineering to scope and prioritize various tasks. If you are eager to fix bugs, automate manual processes and generate tools to make your job easier, we are eager to meet you!Leaf Group is a house of brands, creating and cultivating digital-first companies in growing lifestyle categories: Fitness & Wellness (Well+Good, Livestrong.com); Home & Decor (Hunker, Society6, Deny Designs), and Art & Design (Saatchi Art, The Other Art Fair). Additionally, we have performance focused brands in key categories such as Travel, Pets, and DIY (OnlyInYourState, Cuteness, eHow). Our media and marketplace brands are authentic and authoritative, reaching a large and growing passionate audience. We work in a fun, collaborative environment that is diverse, adventurous, and open-minded. We look for proactive, accountable people focused on continuous learning and growth to push themselves and our businesses forward. Check us out here.You'll Report To: Director of EngineeringA typical day as a Production Support Engineer might include:Troubleshoot and identify issues.Identify areas for improvements such as building tools or fixing processes. Documenting common issues and their fixes. Review bug reports, determine validity and provide details about the technical requirements needed to implement. Become a domain expert in our vendor management, logistics and ecommerce systems and use your knowledge to assist others on various teams. Help to prioritize escalated tasks by providing details on technical requirements. Write code to fix bugs in software or help write tools to solve recurring issues. Identify issues in our process and take the initiative to streamline them.What You Have: 1-2 years professional software development experienceExperience with PHP, Python, shell scripting, javascriptExperience with REST, web based APIs, HTTP/HTTPS protocolsExperience with relational and NoSQL data storesExperience working with 3rd party APIs a plusStrong desire to work in a fast-paced, start-up like environmentA passion for working as part of a team Eager to learnExcellent verbal and written communicationNot afraid to wear multiple hats - no job being too small or too large.We're casual and informal but we work hard and work responsibly. Personal accountability goes a long way. We believe we are the change.What We Have:Among Comparably's 2020 Best CEOs for Diversity and Best CEOs for WomeneHow is the 2019 & 2020 People's Choice and official Webby Winner for Social Video/How To-DIY OnlyInYourState is ranked the #3 Travel and Information Site (ComScore)Well+Good is the 2019 People's Choice winner of the Webby's Award for Best Lifestyle BrandLeaf Group is among TalentDesk's 2019 Best Companies To Work ForLeaf Group is among the 2019 Built In LA Best Companies To Work ForWell+Good is the 2018 winner of Fast Company's Most Innovative Company AwardMyPlate is the 2018 winner of the Webby Award for Best DesignWinner of the 2017 Best Company for Diversity award ComparablyCompetitive compensation and benefits packages (i.e., Medical, Dental, Vision, FSA, 401K)Gender neutral family leave Paid-to-play vacation rewardsDiscretionary unlimited vacation timeEmployee discounts for Saatchi Art, Society6, and Deny DesignsLeaf Group is a diverse, equitable, and inclusive workplace that reflects our customers and the world we live in. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our roles. Leaf Group is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.Agency Disclosure:If the Leaf Group Talent Acquisition department, or any current company employee, receives an unsolicited resume from a third party recruiting agency and Leaf Group does not have a signed Agency Agreement active, Leaf Group will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.

Keywords: Leaf Group, Santa Monica , Production SUpport ENgineer, Engineering , Santa Monica, California

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