Call Center Supervisor

Company: LHH US
Location: Villa Park
Posted on: February 20, 2026

Job Description:

Job Description Job Description Call Center Supervisor (Bilingual - Spanish) Location: Onsite - Oakbrook Terrace, IL Pay Rate: $27.00 - $31.75 per hour Schedule: Full-time, 8.5-9 hour shifts, Monday-Friday • Rotating schedule between 8:00 AM - 4:30 PM and 10:30 AM - 7:00 PM Position Overview We are seeking an experienced Call Center Supervisor to provide leadership, administrative oversight, and operational support within a fast-paced call center environment. This role is responsible for supervising daily operations, supporting departmental initiatives, and coaching team members to ensure high performance, efficiency, and service quality. The ideal candidate is bilingual in Spanish, brings prior call center supervisory experience, and excels at mentoring and developing staff. Required Qualifications Bilingual in Spanish and English (required) Minimum 2 years of supervisory experience in a call center environment Proven experience coaching, mentoring, and developing employees Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong organizational, communication, and problem-solving skills Ability to manage multiple priorities and work independently in an onsite environment Key Responsibilities Supervise day-to-day call center operations, ensuring coverage, productivity, and adherence to schedules Coordinate meetings, manage calendars, and organize departmental files and documentation Provide administrative support to department leadership, including drafting correspondence, preparing reports, and creating presentations Act as a point of contact for internal and external inquiries, resolving escalated issues or routing concerns appropriately Coach, mentor, and support call center staff to improve performance, engagement, and service delivery Assist with the development and implementation of departmental projects and process improvements Coordinate logistics for team meetings, trainings, and other departmental events Maintain and update departmental policies, procedures, and operational documentation Track expenses, assist with budget monitoring, and process invoices as needed Collaborate with cross-functional teams to support organizational initiatives Support onboarding and training of new hires Provide guidance and oversight to junior support staff or team leads Preferred Skills & Competencies Experience handling escalations and performance management Strong attention to detail and follow-through Professional written and verbal communication skills Ability to adapt to changing priorities and rotating schedules Why This Role This is a great opportunity for a hands-on call center leader who enjoys balancing people leadership with operational support in a structured, high-volume environment. Pay Details: $27.00 to $31.75 per hour Search managed by: Nicole Russ Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: LHH US, Santa Monica , Call Center Supervisor, Administration, Clerical , Villa Park, California