Front Office Manager
Company: The Pierside Hotel
Location: Santa Monica
Posted on: September 16, 2023
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Job Description:
Why us?
The Pierside Hotel, is seeking a Front Desk Manager to join our
team in serving guests with creativity and passion!
Located directly across from the Pacific Park Ferris wheel on Santa
Monica Pier,our Santa Monica Beach hotel is an inviting destination
for your Southern California getaways. Guests feel at home in
beautifully decorated rooms and suites with ocean views and modern
amenities and can soak up the SoCal sunshine with a cocktail by the
outdoor heated pool, or get energized in our well appointed fitness
center.
As part of Sage Hospitality Group, we passionately strive to be the
best and create excellence in everything we do. We believe in
enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities
in which we live and work. By providing genuine service we build
relationships with our guests and value for our shareholders, and
we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their
entrepreneurial spirit so that it breaks preconceived notions.
We're not afraid to forge our own path. After all, it's what
industry leaders do. That's why we welcome risk takers and creative
spirits alike. No matter your daily role, Sage recognizes that your
success is about more than the work you do-it's really about who
you are, which is why we invest in your personal and professional
growth. We hope you consider joining us!
Job Overview
The Front Desk Manager is responsible for the daily operation of
the Front Desk and acts as the main contact for guests and other
hotel departments. Ensures an efficient guest registration, check
out and telephone service. Ensures front desk agents are completed
in accordance to established policies and procedures. Assists in
the training and hiring of Front Desk Agents.
Responsibilities
-Ensure guest arrival and departure procedures are accurately
followed in a smooth and timely manner.
-Ensures the entire front desk team regularly calculates and/or
posts monies, receipts, guest accounts and other forms of credit
using accurate, proper cash handling methods and established
procedures in order to present the customer with timely and precise
hotel charges upon check-out and maintain accurate hotel
records.
-Control cash transactions at the front desk and maintain complete
responsibility for personal bank as specified by hotel bank
agreement policy.
-Assist and make recommendations to the Assistant General Manager
in the areas of conducting performance evaluations, discipline and
terminations as appropriate.
-Coordinate guest service efforts to include group arrivals and
departures, and guest transportation, while maximizing the guest
experience through top quality customer service.
-Coordinate activities and foster good relations with our valet and
taxi services.
-Provides information and assists staff in recommending area
restaurants, theaters, community events, activities, etc., to
ensure optimum guest satisfaction.
-Follow-up on any complaints or problems a guest may experience in
a timely and professional fashion to ensure a quality guest
experience.
-Implement emergency training and procedures to ensure appropriate
protection of the hotel's guests, staff and company assets.
-Ensure all Front Desk Associate duties are completed daily.
Keywords: The Pierside Hotel, Santa Monica , Front Office Manager, Administration, Clerical , Santa Monica, California
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